When will my first kits arrive?
We ship new orders as they are placed, so your kits should be on their way within 48 hours of confirming your organization and sample location details.
Please let us know if you would like to set up a recurring sampling schedule, and your kits will be automatically shipped to you on a monthly basis.
How do I place an order for more kits as a current customer?
You can place an order by emailing email@example.com anytime––please include the quantity of kits requested, sampling location, and preferred shipping location.
What is included within a sample collection kit?
The sample collection kits that we provide include all of the materials necessary to collect and ship your samples back to us. The following items are included within each sample collection kit:
- 3 Sample tubes
- 2 Gel packs
- 1 Biohazard bag
- 1 Pack of absorbent material
- 1 Bubble mailer
- 1 Return shipping label
- 1 Kit shipping box
The image below shows page 1 of the sampling kit instructions which are included with each kit. The top of this page includes a list of the materials included within each Biobot sampling kit