How does the Covid-19 testing service work?
Our Covid-19 wastewater testing service has been deployed since March 2020 and is trusted by hundreds of unique entities across the country. Here is how it works:
- Biobot ships sampling kits to participating locations, including three 50mL falcon tubes for samples; insulation and ice packs for temperature maintenance and sample integrity; and a pre-paid overnight return shipping label for expedited delivery.
- Your wastewater treatment facility or field engineers collect a composite wastewater sample, then safely package and return it to Biobot’s lab in Cambridge, Massachusetts. Sample collection and shipping protocols are provided via email and printed on sheets of paper in each kit.
- Biobot processes the sample, isolating the genetic material (RNA) of SARS-CoV-2, and analyzing the amount of the virus present via qPCR.
- Biobot expediently sends your unique report, contextualizing data with thousands of samples collected nationwide.
How much does sampling cost?
Our team would be happy to discuss the services we provide and associated costs. Please contact us at hello@biobot.io to learn more.
How do I get started as a new customer?
We’re so happy you asked! Please share your contact information using this form or email us at hello@biobot.io, and we’ll be in touch right away.
When will my first kits arrive?
We ship new orders as they are placed, so your kits should be on their way within 48 hours. Please let us know if you would like to set up a recurring sampling schedule, and your kits will be automatically shipped to you on a monthly basis.
How do I place an order for more kits as a current customer?
You can place an order by emailing support@biobot.io anytime––please include the quantity of kits requested, sampling location, and preferred shipping location.
What billing options do you offer?
We accept check, credit card, and wire transfer payments, and our default payment terms are Net30. We can also provide quotes for purchase orders, if required. Detailed payment instructions will be listed on your invoice, but feel free to reach out to billing@biobot.io with any concerns.