What is your turnaround time?
We have two service levels. Our standard data turnaround time is 3-5 business days after sample receipt and our expedited data turnaround time is one business day after sample receipt.
What do your reports look like?
We offer multiple report formats that correlate to our different service levels. Please contact email@example.com to learn more.
Can we share the reports with our communities?
Yes, please do share your reports and data! We recommend that you share this information with local public health officials. We believe this work will have the greatest impact at county, state, and regional levels, and encourage you to reach out to local and state officials to support the expansion of wastewater surveillance. If you have any questions on how to interpret or communicate the data, don’t hesitate to let us know. We would be happy to work with you and your community.
Can you provide a list of all participating communities and wastewater treatment plants?
We're not currently providing a full list of participating communities. However, we have facilitated local and regional groups for information sharing among the communities we work with.
How does Biobot maintain privacy and confidentiality?
We value the privacy of our customers and we are committed to protecting the confidentiality of your information.
Sewage data is not considered personally identifiable information. It is naturally aggregated and anonymized at its rawest form so sewage samples cannot be traced back to a specific toilet or individual. In addition, Biobot cannot share wastewater analysis results with anyone other than the customer, unless it obtains the explicit consent of the customer.