What is your turnaround time?
We have two service levels. Our standard report turnaround time is 2-3 business days after sample receipt, and our expedited report turnaround time is 1 business day after sample receipt.
What do your reports look like?
We offer multiple report formats that correlate to our different service levels. Please contact email@example.com to learn more.
Can we share the reports with our communities?
Yes, please share your reports and data with affected community groups, local stakeholders, and especially public health officials. If you would like to add recipients to the report distribution list, simply email firstname.lastname@example.org and provide the desired recipients’ names and email addresses.
Biobot data can yield tangible benefits on county, state, and regional levels, and so we also encourage you to reach out to public officials to support the expansion of wastewater surveillance everywhere. If you have any questions about how to interpret or communicate the data, do not hesitate to email email@example.com. We would be happy to work with you and your community.
Can you provide a list of all participating communities and wastewater treatment plants?
While we are not currently providing a full list of participating communities, we have facilitated local and regional information exchanges between partner communities. Additionally, feel free to review the publicly available data on our website.
How does Biobot maintain privacy and confidentiality?
We value the privacy of our customers, and we are committed to protecting the confidentiality of your information.
Sewage data is not considered personally identifiable information. It is naturally aggregated and anonymized at its rawest form, so sewage samples cannot be traced back to a specific toilet or individual. In addition, Biobot cannot share wastewater analysis results with anyone other than the customer without obtaining the explicit consent of the customer.