How often do I need to sample?
How often you sample is your choice. However, sampling at a higher frequency may allow you to detect trends more quickly and glean more time-sensitive public health insights.
What is the sampling log? Why is it important?
A sampling log must be submitted with each kit as it provides our data team with the information needed to analyze your sample and generate your report. In this very brief questionnaire, we ask for a handful of identifying details, such as a sample’s collection location and date. We request you submit your sampling log within 24 hours of collecting your sample to ensure prompt report delivery. You can access the digital form at app.biobot.io/sample.
Can a sampling log be updated once submitted?
Yes, sampling logs can be updated with supplemental or corrected information after they have been submitted. However, edits need to be made in our system by a member of the Biobot team. To edit your sampling log, please email email@example.com
What is the best way to package my return sample?
For a detailed instructional video on how to package and ship our kits, click here.
Our sampling kit comes with all of the materials you will need to ship back your sample. The best way to package your samples is to place the tubes and absorbent pads within the biohazard bag, then put the sealed biohazard bag and freezer packs into the bubble mailer. (If only one ice pack fits in the bubble mailer, place the second pack in the outside box.) Packaging the samples this way helps keep the temperature as controlled as possible and keeps those handling the return package safe.
Can I establish recurring FedEx Pick-Ups for my sampling location?
Yes, to set a recurring pick-up schedule please reach out to firstname.lastname@example.org with your: organization name; contact name, phone number, and email; street address; and pick-up day. We will email you once the pick-up is confirmed.
If I am unable to ship back my sample as planned, what can I do?
A Biobot wastewater sample can be safely stored in a refrigerator (4°C) for up to two weeks without compromising its data integrity. As long as it is shipped back to us within that window, we can reliably analyze the sample.
What happens in the case of inclement weather?
As the customer, you choose when you collect your sample. If there is inclement weather on the day you plan to sample, you can pick a new sampling day. Please still accurately record the sampling period on your sampling log.
If weather conditions delay your sample’s return to our lab, our team will do our best to contact you. Biobot’s lab is located in Cambridge, Massachusetts, and winters in New England can often be unpredictable. We will do our best to process your sample as soon as it arrives and provide your report as quickly as possible.