What is the best way to package my return sample?
Our sampling kit comes with all of the materials you will need to ship back your sample. The best way to package your samples is to place the tubes and absorbent pads within the biohazard bag, then put the sealed biohazard bag and freezer packs into the bubble mailer. Packaging the samples this way helps keep the temperature as controlled as possible and keeps those handling the return package safe.
If I am unable to ship back my sample as planned, what can I do?
A Biobot wastewater sample can be safely stored in a refrigerator (4°C) for up to two weeks. As long as it is shipped back to us within that window, we can reliably analyze the sample and the data integrity is maintained.
What happens in the case of inclement weather?
As the customer, you choose when you collect your sample. If there is inclement weather on the day you plan to sample, you can pick a new sampling day. Please just accurately record the sampling start and stop on your sampling log.
If you ship your return sample back to our lab and there is a delivery delay due to the weather, our team will do our best to contact you. Our lab is located in Cambridge, Massachusetts, and winters in New England can often be unpredictable. We will do our best to process your sample as soon as it arrives and provide your report as quickly as possible.