Once enrolled, when will my first kits arrive?
We will be shipping sampling kits as communities are on-boarded. If accepted into the program, your kits should be on their way within 48 hours.
How often do I need to sample?
Sampling frequency depends on your organization's program enrollment. Your assigned sampling schedule will be shared upon enrollment. Please let us know if we must change your sampling schedule by sending an email to support@biobot.io.
What kind of samples are accepted?
24-hour composite samples are preferred, however, we are able to accept grab samples on a case-by-case basis in extenuating circumstances. If you have any questions about sampling methods, please contact our team by emailing support@biobot.io.
Please note, we can only accept influent wastewater at this time.
If your location does not have a composite autosampler, you may complete an online application through the Water Environment Federation (WEF) to determine if you are eligible to receive a free autosampler. The application can be found here.
How do I collect samples and ship them back to you?
To learn more about the process of collecting and shipping samples, please reference the digital version of our kit instructions here. There is also a video walkthrough of how to package our kits here.