If I am unable to ship back my sample as planned, what can I do?
A Biobot wastewater sample can be safely stored in a refrigerator (4°C) for up to two weeks without compromising its integrity. As long as it is shipped back to us within that window, we can reliably analyze the sample. Collected samples should never be stored in the freezer for any amount of time.
If the sample is unable to be shipped on the day intended, please store the sample in a cool, dry place (refrigerator preferred) and ship the kit with your next FedEx pick-up.
Biobot’s lab receives samples on weekdays and process samples in the order received on a rolling basis. Our lab processes all samples received, regardless of the sample's date of collection or sample storage conditions.